PowerObjects is seeking an Internal IT Support Professional to join their award winning and growing team. This person will primarily assist PowerObjects’ employees with hardware and software support, handle support queues and ad hoc requests, and provide general assistance to the Support team. Must be extremely detail-oriented, have the ability to multitask, and be meticulously organized, as well as prioritize multiple demands in a fast-paced environment. Previous hardware/software support experience desired, but not required.

Essential Functions

  • Respond to requests for technical assistance in person, via phone, electronically
  • Diagnose and resolve technical hardware and software issues
  • Research questions using available information resources
  • Advise user on appropriate action
  • Follow standard help desk procedures
  • Log all help desk interactions
  • Redirect problems to appropriate resource
  • Identify and escalate situations requiring urgent attention
  • Track and route problems and requests and document resolutions
  • Stay current with system information, changes, and updates

Required Skills and Experience

  • Exhibit PowerObjects’ Core Values
  • Excellent oral and written communication skills
  • Willingness to learn
  • Customer service orientation
  • Problem analysis and problem-solving skills
  • Adaptability
  • Planning and organizing skills
  • Attention to detail
  • Ability to prioritize in an ever changing environment

Desired Skills

  • Working knowledge of fundamental operations of relevant software, hardware, and other equipment (Windows 7, Windows 8, Office 2010, Office 2013, Server2003, Server 2008, AD, IIS, DNS, SQL)
  • Knowledge and experience of customer service practices