PowerObjects is seeking a Solution Delivery Specialist to join their award winning and growing Solution Delivery team. The role will assist the Director of Solution Delivery to ensure the PowerObjects Proven Process is the foundation of our project delivery and that each client gets the same consistent high level of service.

Essential Functions

  • Facilitate set up of Support Agreements (Send support agreement to customer, Receive support agreement and set up project in CRM)Manage transition and project creation process (Receive and set up new projects from Opportunities, Set up SharePoint site for new projects and send client invitations, as needed, Schedule internal transition meetings)
  • Send Customer Satisfaction Surveys based on project Stage
  • Assist with consultant certification scheduling
  • Follow-up daily on missing time entry
  • Ensure Consultant Biography Library is current
  • Ensure Support Cases are being followed up on
  • Prepare Scorecard for Delivery team meetings
  • Maintain consultant blog schedule and send reminders
  • Assist with weekly Project Director meetings, including keeping meeting minutes and assigning projects
  • Provide Executive Support to Director of Solution Delivery (Calendar Management, Correspondence and follow-through as requested, Team Lead meeting minutes)
  • Assist with product, service, and policy documentation
  • Email templates for PM/Consultant use in Proven Process
  • Assist/Back-up for Assistant Director of Solution Delivery
  • Assist front desk/operations team in case they are short staffed due to vacations or emergencies

Required Skills and Experience

  • Excellent written and verbal communication
  • Exceptional problem solving and decision making skills
  • Experience with Microsoft Dynamics CRM, Access, or similar customer database preferred
  • Expert at Microsoft Outlook 2007 or later required
  • Advanced skills with Microsoft Word, Excel, and PowerPoint required
  • Experience with SharePoint preferred
  • Experience with documentation of various kinds
  • Fast learner
  • Results oriented