Our team of PowerPack Pros are passionate about helping subscribers get the most out of their Add-Ons. Although our solutions are designed to be DIY, we have resources available to help answer your questions and troubleshoot any issues you may experience. Learn more about our different support options to determine which will best fulfill your PowerPack needs.
Included in the cost of the add-on (or as a part of your free 30 day trial), the PowerPack Pros provide support around various components of our PowerPack Add-Ons. In order to provide quick, consistent, support to our growing number of PowerPack users, we ask that all support tickets be created through our PowerCare Portal. All support cases are worked in a queue on a first come, first serve basis. Once a PowerPack support ticket is created, a PowerPack support specialist will reach out as soon as they are available.
Here are a few examples of what is included in “Free” PowerPack support:
- General PowerPack questions about functionality and features
- PowerPack specific issues or bug fixes
- PowerPack billing and subscription inquiries
Option 1: Ad-hoc or As-Needed Support
For assistance on issues and enhancements outside the scope of our free PowerPack support we offer a billable support desk. Our support desk bills at an hourly rate of $185/hour and works on a SLA that requires a signed support agreement before any work can be started. Once a support request has been received, it will be assigned to a PowerObjects team member who will contact you as soon as possible.
Here are a few examples of what is included in billable PowerPack support:
- Assistance with configuring ADFS
- Custom Workflows
- Environment specific issues effecting PowerPack performance
- Custom PowerPack functionality, not included in the out of the box version of the solution
Option 2: PowerSuccess
PowerSuccess is a totally unique service-as-a-subscription programme that gives you access to a CRM administrator and long-term plan for success, for a predictable monthly fee. It’s an affordable option if you are just starting out with Dynamics 365 or already use CRM but want to take your system to the next level. Learn more about PowerSuccess