National Oilwell Varco

National Oilwell Varco

Process and Flow Technologies, a Business Unit of National Oilwell Varco (PFT), transformed its ability to effectively manage and schedule resources worldwide, collaborate across departments, and make data-driven decisions based on real-time updates by utilising Dynamics 365 for Field Service.

Challenge

NOV required a solution that offered visibility and mobile access for business growth and customer service, that would also be successfully deployed to facilities and resources worldwide.

Solution

PowerObjects’ partnership with NOV focused on the importance of an innovative solution using Dynamics 365 for Field Service, while addressing change management and driving superior customer service.

Key Benefits

+ Comprehensive tool for efficient resource and knowledge management
+ Mobile platform provides real-time updates and accessibility
+ Complete visibility for enhanced customer experience

The largest benefit of having the field service functionality is our ability to be able to work inside of our business groups. Not only can our commercial and sales teams have the same data that’s being exchanged with our service and aftermarket group, we can collaborate together and focus on customer solutions.

- CHRIS ROSSMAN, Director of Services & Aftermarket Support, NOV

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