Process and Flow Technologies, a Business Unit of National Oilwell Varco (PFT), transformed its ability to effectively manage and schedule resources worldwide, collaborate across departments, and make data-driven decisions based on real-time updates by utilising Dynamics 365 for Field Service.
NOV required a solution that offered visibility and mobile access for business growth and customer service, that would also be successfully deployed to facilities and resources worldwide.
PowerObjects’ partnership with NOV focused on the importance of an innovative solution using Dynamics 365 for Field Service, while addressing change management and driving superior customer service.
+ Comprehensive tool for efficient resource and knowledge management
+ Mobile platform provides real-time updates and accessibility
+ Complete visibility for enhanced customer experience
The largest benefit of having the field service functionality is our ability to be able to work inside of our business groups. Not only can our commercial and sales teams have the same data that’s being exchanged with our service and aftermarket group, we can collaborate together and focus on customer solutions.
- CHRIS ROSSMAN, Director of Services & Aftermarket Support, NOV
PowerObjects, an HCL Technologies Company is a leader in delivering Microsoft Business Applications solutions and the Dynamics 365 workloads through unparalleled offerings of service, support, education, and add-ons. Named the 2019 Microsoft Financial Services Partner of the Year and the 2019 Microsoft Dynamics 365 for Customer Service Partner of the Year, PowerObjects’ mission is to be the number one Microsoft Business Applications Provider in the world by delivering solutions that help organizations increase productivity, streamline business processes, and build better relationships.