The proof is in the numbers. Take a look - the customer experience is more important than ever before! This infographic gives you the facts on why brands are putting a focus on their customers and team members, and the technology that will empower everyone to have better experiences.View the Infographic
We've created over 30 PowerPack tools, designed to help enhance the CRM capabilities of Microsoft Dynamics 365, while providing even greater functionality and efficiency. All for just $1-2 per user, per month. The world's greatest teams are built on collaboration, communication, and dedication - your customer service strategy is no different! See how these PowerPack Players are transforming the customer experience and combining forces for a winning dream team. Read the Full Story
Build, configure and send surveys from within Dynamics 365.
Connect the third-party text messaging platforms like CallFire and Twilio with your Dynamics 365 to send and receive SMS messages.
Choose an entity, choose a view and plot all of the individual records from that view on one map in Dynamics 365.
Live chat and track conversations from visitors on your website within Dynamics 365.
Connect the powerful, robust, affordable, third-party bulk email platform, MailChimp, with Dynamics 365.
PowerSurveyPlus is a key piece in any customer care strategy. It offers a great opportunity to capture customer satisfaction at the end of a case or project, and makes a reliable communication tool for contacts, vendors, prospects, and more. Better yet, PowerSurveyPlus can be used in conjunction with other add-ons, like PowerMailChimp and PowerChat.
PowerSMS enables your organization to engage with customers directly through text messages, such as reminders or confirmations, and track those interactions. Using Dynamics 365 workflows, text messages can automatically be sent to a contact based on certain criteria. When integrated with third-party text messaging platforms like CallFire and Twilio, PowerSMS gives customers the ability to reply if needed.
Coined ‘The Visionary’ for a reason, PowerMap is a complete visual add-on to step up your customer care game. PowerMap connects your customer care team to leads, customers and prospects. Users can map a certain radius, create a marketing list, and send emails or obtain driving directions, based on those results. For example, if you have a customer care representative in a specific area, you can map out clients in a set radius, send an email you’re in the area, and meet with those valued contacts.
PowerChat allows live chat with web visitors and automatically creates contacts and leads, and tracks interactions back in Dynamics 365. Like many PowerPack options, PowerChat is customizable to fit your unique, customer care needs. Need multiple agents, want customers to rate their experience, or need an auto-generated script? PowerChat can handle it!
PowerMailChimp has a solid reputation and is often trusted to provide the foundation to a well-rounded customer care team. A powerhouse for communication, analytics and management, PowerMailChimp is the go-to add-on for sending newsletters and promotions, and even a PowerSurveyPlus link. PowerMailChimp reports gauge which of your customers are engaging, opening links, and more, to help you better serve and interact with your customer base.
No matter what industry you're in, there's no hiding from the experiential brand revolution that is taking our global marketplace by force. In this live video broadcast, hear keynote speaker Dustin Garis share lessons from the world’s most-innovative brands including Coca Cola, P&G, Google, Southwest Airlines, AirBnb, and more. You may be surprised about which industries you should be looking to for innovation in customer experience strategy.
PowerObjects knows about customer experience strategy. Our very own Joe D365 got his superhero status by delivering quality customer experiences.
Do you have what it takes to be a superhero like Joe? Take this quiz and we'll tell you!