July 15, 2019 at 8:30 am CST
thru July 17, 2019 at 5:00 pm CST


*See education.powerobjects.com for up-to-date pricing.



Remote - Online

Duration: 3 Days

Overview – This course provides technical resources a deep dive into USD. The Unified Service Desk allows advanced applications to be created that will manage the agent desktop experience for CRM for Dynamics 365. It adds the ability to organize windows into Sessions to keep multiple customer interactions separated to improve data quality and agent manageability, create completely customized user experiences – including toolbars, agent scripting, overview information, alerts, and menus – using only configuration done through CRM for Dynamics 365, and auto populate complete Dynamics 365 forms with data from other tabs or applications. It also includes a powerful rules engine for routing Dynamics 365 popup windows to specific tabs and controlling behavior of the user experience.

View Detailed agenda.


This course is intended for technical architects, developers, and administrators with .NET experience and CRM for Dynamics 365 admin experience.  Not recommended for end users.


Badge(s) Related to This Course

Unified Service Desk Certification   Dynamics 365 Developer Certification

Read more about Course Completion Badges and Gold Badges.

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