The primary responsibility of the Dynamics 365 University Trainer is to provide technical trainings for public offerings as well as private training for customers. This role may also support development of custom training within customer projects, as well as development and maintenance of free educational materials such as blogs, videos, and the CRM Book.


Essential Functions

  • Maintain an up-to-date understanding of common processes, issues, and technology related to operation of a sales, marketing, and customer service departments
  • Maintain expertise of the Microsoft Dynamics 365 application through ongoing consumption of blogs and online resources—especially as new versions are released
  • Learning and teaching advanced topics such business intelligence (e.g. SSRS, PowerBI), advanced processes, and extending Dynamics 365
  • Learning and teaching additional technologies such as field service, project service, unified service desk (USD) portals, marketing solutions, PowerObjects PowerPack, and mobile technologies
  • Work with clients to plan onsite Dynamics 365 University training including planning logistics, travel, and customizing the agenda for the client
  • Assist the Dynamics 365 University team with updates of the Dynamics 365 University curriculum, which may include development of new labs, updating materials based on new versions or addition of instructor notes, improving the classroom content for better learner experience
  • Develop new curriculum and course offerings that add value to clients
  • Additionally:
  • Develop how-to videos, as needed by the team
  • Document team processes and knowledge sharing in OneNote
  • Write chapters for the CRM Book and help maintain it
  • Teaching an internal class for PowerObjects University
  • Promoting education through webinars and online video content (e.g. the D365 Minute)
  • Participating in weekly team meetings and actively listening to issues and contributing ideas
  • Distributing information on the latest Dynamics 365-related and technology news to the team members
  • Writing blogs on the latest features and discoveries
  • Reviewing blogs created by the rest of the company

Key Measurements of Performance

  • Bachelor’s Degree
  • All Certifications in Microsoft Dynamics CRM (within 3 months of employment)

Required Skills and Experience

  • Technical aptitude – knowledge of Microsoft Dynamics 365 or ability to self-teach new technologies
  • Collaborative and willing to share information within the Education team
  • Highly organized and prepared for each training
  • Natural aptitude and personality for training, including ability to speak clearly, organize thoughts while speaking, and control one’s own delivery of information
  • Ability to adapt presentation to the audience
  • Travel up to 50%