PowerObjects is seeking an Internal Lead Dynamics 365 CE Business Analyst to join their award winning and growing team. The Lead Dynamics 365 CE Business Analyst will provide support to our Internal Applications Manager, will drive maintenance of PowerObjects’ internal Microsoft Dynamics 365 (CRM) application on-premise and help design/build our migration to the cloud, make out-of-the-box and custom enhancements, and support PowerObjects’ end-users. Candidates must also demonstrate technical leadership to CE Analysts by creating and maintaining processes, work in a fast-paced environment, and have knowledgeable communication skills.

Essential Functions

  • Triage complex user issues and handle escalations from CE Analysts
  • Design and implement processes for ongoing Dynamics 365 (CRM) management on-prem and cloud deployments
  • Manage stakeholder expectations across the organization
  • Ensure project changes are fully documented and that colleagues are trained in prior to service desk handover
  • Own effective deployment of validated solutions to production with minimal business impact
  • Help define and implement CE security requirements to ensure the appropriate levels of access for end-users
  • Effective team lead who continues to seek out opportunities to improve leadership skills and keep up with the latest and greatest that Microsoft Dynamics 365 CE has to offer

Required Skills and Experience

  • Experience with Dynamics 365 CE
  • Excellent verbal and written communication skills
  • Excellent time management and prioritization skills required
  • Maintain Microsoft Dynamics 365 certifications and up-to-date understanding of the technology
  • Comfortable with running projects end-to-end: Project planning, solution customizations / configuration, go-live and post-go-live support, project communication with stakeholders
  • Experience writing technical requirements and effectively working with developers to deliver a solution
  • Participate in weekly team meetings by actively listening to issues and contributing ideas
  • Distribute information on the latest Dynamics 365 (CRM)-related and technology news to team members