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From Agents to Ambassadors: Creating Better Customer Service Experiences

Learn how to optimise the value of your agents by turning them into ambassadors of your organisation.
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Whether your agents are in the field or in a contact centre, they have the opportunity to go beyond providing basic service. Agents can use interactions as an opportunity to understand customer pain points, gather feedback, identify areas of value delivery, communicate the importance of the service relationship and advise customers on additional services that can generate value and support success.

In order for agents to take the next step to become ambassadors, they need more than just the knowledge to solve issues.