Looking for PowerObjects? Don’t worry, you’re in the right place! We’ve been part of HCL for several years, and we’ve now taken the final step in our acquisition journey: moving our website to the HCL domain. Nothing else is changing – we are still fanatically focused on Microsoft Business Applications!

[vc_row full_width="stretch_row" bg_type="bg_color" bg_override="full" seperator_enable="off" css=".vc_custom_1543989535408{margin-top: 0px !important;margin-bottom: 0px !important;padding-top: 45px !important;padding-bottom: 38px !important;}" el_class="page-title-header" bg_color_value="#0066b3"][vc_column css=".vc_custom_1483572951311{padding-top: 0px !important;padding-bottom: 0px !important;}"][ultimate_heading main_heading="Education for Microsoft Dynamics 365" main_heading_color="#ffffff" sub_heading_color="#ffffff" alignment="left" spacer="line_only" spacer_position="middle" line_height="1" line_color="#ffffff" main_heading_font_size="desktop:18px;" main_heading_margin="margin-top:0px;margin-bottom:0px;" sub_heading_font_family="font_family:Montserrat|font_call:Montserrat|variant:700" sub_heading_font_size="desktop:50px;" sub_heading_margin="margin-bottom:0px;" sub_heading_style="font-weight:700;" line_width="330" el_class="no-p-margin" spacer_margin="margin-top:10px;margin-bottom:5px;"]Dynamics 365 for Customer Service[/ultimate_heading][vc_empty_space height="18px"][vc_row_inner css=".vc_custom_1543989515910{margin-top: 0px !important;margin-bottom: 0px !important;padding-top: 0px !important;padding-bottom: 0px !important;}"][vc_column_inner width="1/4"][ultimate_modal modal_title="Bring This Training to You" btn_bg_color="#ffffff" btn_bg_hover_color="#f4f5f6" modal_on_align="left" btn_text="Bring This Training to You" modal_size="medium" modal_style="overlay-fade" overlay_bg_opacity="80" header_bg_color="#0066b3" init_extra_class="modal-btn" el_class="modal-form" img_size="80" header_text_color="#ffffff" btn_txt_color="#0066b3" button_text_font_style="font-weight:bold;" button_text_font_size="desktop:18px;" css_modal_box=".vc_custom_1531461075323{margin-top: 0px !important;margin-bottom: 0px !important;}"][/ultimate_modal][ult_buttons btn_title="Bring This Training to You" btn_link="url:https%3A%2F%2Fpocloudcentral.crm.powerobjects.net%2Fpowerwebform%2Fpowerwebform.aspx%3Ft%3DBXcO8yXkEd2eNwAcxFzxUlAAbwB3AGUAcgBPAGIAagBlAGMAdABzAA%253D%253D%26formId%3Dpowf_3F7B516474C5E711810200155DCE4451%26tver%3D2013|title:Contact%20Now%20for%20Custom%20Training|target:%20_blank|" btn_size="ubtn-block" btn_title_color="#0066b3" btn_bg_color="#ffffff" btn_hover="ubtn-fade-bg" btn_bg_color_hover="#f4f5f6" btn_title_color_hover="#0066b3" icon_size="32" btn_icon_pos="ubtn-sep-icon-at-left" el_class="mobile-form" btn_font_style="font-weight:bold;" btn_font_size="desktop:18px;" css_adv_btn=".vc_custom_1543913044605{margin-bottom: 0px !important;}"][/vc_column_inner][vc_column_inner width="1/4"][/vc_column_inner][/vc_row_inner][/vc_column][/vc_row][vc_row css=".vc_custom_1543989005885{margin-bottom: 0px !important;padding-top: 30px !important;}"][vc_column][ultimate_heading main_heading="Dynamics 365 for Customer Service" heading_tag="h1" main_heading_color="#000000" sub_heading_color="#000000" alignment="left" spacer="line_only" spacer_position="bottom" line_height="2" line_color="#0e72b9" main_heading_font_size="desktop:42px;" sub_heading_font_size="desktop:18px;" spacer_margin="margin-top:10px;margin-bottom:25px;" el_class="title-heading"][/ultimate_heading][/vc_column][/vc_row][vc_row css=".vc_custom_1543989081986{margin-bottom: 0px !important;padding-bottom: 45px !important;}"][vc_column][vc_column_text css=".vc_custom_1562837672836{margin-bottom: 20px !important;}"]Duration: 1 Day
Customer Service for Dynamics 365 can track all customer issues and record all interactions on the case record. The application allows for the creation of queues and routing rules to ensure cases are routed to the appropriate users, and through use of the knowledge base empower those users to resolve customer issues quickly and consistently. Organizations can also leverage service level agreements and track service terms through the entitlements feature, while manager can utilize reports and dashboards to manage performance and productivity. This instructor-led course is a one-day deep dive into the default record types, processes and configuration of Customer Service for Customer Service.[/vc_column_text][vc_column_text css=".vc_custom_1562837688299{margin-bottom: 15px !important;}"]Participants:
This course is designed to support individuals who will be setting up and administering Customer Service within Dynamics 365. It is not intended for front of house users.[/vc_column_text][vc_column_text css=".vc_custom_1563862354715{margin-bottom: 15px !important;}"]Recommended Prerequisites:
Familiarity with the following skills/concepts is recommended:

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$related_items = new WP_Query( $args ); // loop over query if ($related_items->have_posts()) : while ( $related_items->have_posts() ) : $related_items->the_post(); ?>

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