Education for Microsoft Dynamics 365

USD Training for Dynamics 365

USD Training for Dynamics 365

Duration: 3 Days
This course provides technical resources a deep dive into USD. The Unified Service Desk allows advanced applications to be created that will manage the agent desktop experience for CRM for Dynamics 365. It adds the ability to organise windows into Sessions to keep multiple customer interactions separated to improve data quality and agent manageability, create completely customized user experiences – including toolbars, agent scripting, overview information, alerts and menus. This is all done using configuration through CRM for Dynamics 365 which auto-populates complete Dynamics 365 forms with data from other tabs or applications. It also includes a powerful rules engine for routing Dynamics 365 popup windows to specific tabs and controlling behaviour of the user experience.

This course is intended for technical architects, developers and administrators with .NET experience and CRM for Dynamics 365 administrative experience. Not recommended for end users.

Topics Covered

Installation and Deployment

Administration Best Practices

Configuration and Customization

CIT Framework and Architecture

Debugger and Troubleshooting

Upcoming USD Training for Dynamics 365 Events