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Customer Service organizations are looking to transform their customer care centers by providing a superior engagement platform for customers, prospects, and partners. CRM is the key to providing an excellent level of customer service across any channel, by providing the right information to the right agents at the right time.
In an industry where every percentage point counts to help drive profitable and predictable growth, every customer interaction and touch point is critical to provide a superior service and quality interactions. In the insurance industry, a dissatisfied customer is almost certain to defect to a competing company!
PowerObjects, an HCL Technologies Company is a leader in delivering Microsoft Business Applications solutions and the Dynamics 365 workloads through unparalleled offerings of service, support, education and add-ons. Multi-year winner of Microsoft’s Dynamics Partner of the Year Award, PowerObjects strives to be the number one Microsoft Business Applications Provider in the world by delivering solutions that help organisations increase productivity, streamline business processes and build better relationships.