Dynamics 365 for Manufacturing

Manufacturing Industry Trends

Trends and changes in IoT and after-market services are shaking up the industry. Manufacturers are moving from being product suppliers to solution providers, driving outcome-based business models, and everything is now “smart-connected.” PowerObjects can help you manage your most critical resources—customers, customer assets and employees—and deliver a solution that will not only help you ride the wave of industry changes, but take advantage of powerful new technology to streamline your business and grow your bottom line.


Dynamics 365 for Field Service Benefits

  • Increase Service Revenue

    Prevent warranty leakage, enter new markets, maximise technician productivity, increase upsell/cross-sell opportunities and speed up cash flow.

  • Reduce Costs

    Reduce overstocking costs; improve parts visibility and workforce utilisation; reduce administrative overhead; and increase efficiencies.

  • Increase Employee Productivity and Satisfaction

    Automate your field service operations to increase field utilisation, eliminate duplicate data and increase employee satisfaction.

  • Increase Customer and Partner Satisfaction

    Keep your customers and partners happy by opening up multi-channel communication lines, meeting or exceeding SLAs and providing proactive vs. reactive service.

  • Adhere to Regulatory Compliance

    Define necessary procedures, build forms, maintain audit history and capture critical data required to stay in compliance.

Enhance Your Application with our ServSmart Framework

The ServSmart framework is an end-to-end solution that helps organisations view, track and manage all aspects of their field service process from product to service to repair. ServSmart captures data from a machine, drives that data into Azure IoT, defines the parameters to create an alert within CRM, and provides the analysis to define and refine predictive maintenance.

  • AssetTrack. Provides a 360 degree view of an asset, optimises asset management, increases remote service efficiency and reduces operational expenses.
  • Connected Field Service. Increases customer satisfaction by providing support before a customer knows there is even an issue.
  • Azure Data Collection & Machine Learning. Predicts parts and asset failure and automates diagnostics based on fault codes and past service history.
  • Business Intelligence. Provides base visibility and monitoring, including average time to failure, part performance and more.

More Resources

Resistance Is Futile: How to Listen to Your Machines

Are you a manufacturer, after-market service provider, or utility that services equipment? Have you developed or are thinking about developing an IoT strategy? Do you have an IoT strategy but don’t know what to do with the data? Are you looking to provide a delightful customer experience while minimising costs and maximising revenue? If so, download our webinar on demand and learn more about the Connected Field Service and ServSmart offering from Microsoft and PowerObjects!


PowerSuccess Helps ETI Track Rentals with Dynamics 365

ETI is a company made up of 300 manufacturing, engineering and service professionals who manufacture aerial lift trucks for a variety of industries. The solution that PowerSuccess Engineer Dustin created in Dynamics 365 allows ETI to know which pieces of equipment they have rented out to customers and which pieces of equipment they have on hand to rent out to new customers. This Solution Spotlight illustrates the unique business problems that the PowerObjects team is ready to tackle with Dynamics 365.

We’re Here to Help

Interested in learning more about our Manufacturing solutions? Get in touch!