Dynamics 365 Solutions for Housing

Driving Digital Transformation in the Housing Sector

PowerObjects have delivered end-to-end business transformation programmes and strategic application design and builds throughout the Housing sector, delivering successful solutions to business problems by leveraging our strong experience with enabling self-service, integrating with legacy housing management systems and building custom web and mobile apps.

PowerObjects’ integrated housing solution, PowerProperty, harnesses the power of the Microsoft Cloud and Dynamics 365 to reduce costs through automated business processes and more efficient operational developments. This enables a self-service channel-shift that improves the customer experience and helps housing associations manage growth on a technology platform that can easily be adapted to on-going changes in the sector.

Solution Components

  • Accurate report leads to quicker decisions

    A single source of data across front, middle and back-office for more accurate reporting that can lead to better informed and quicker decisions.

  • Customer service on multiple platforms

    Improved customer experience and satisfaction levels due to enriched data that’s supported across multiple channels.

  • Process scheduling and management

    Automated business processes that can improve staff productivity levels such as field service scheduling or case management.

  • New flexible process

    Flexibility to adapt to new processes and external changes in the sector.

  • Integrated platform by Microsoft Cloud services

    An integrated platform that can be easily maintained and lower the cost of IT ownership via Microsoft Cloud services.

  • Barriers leads to effective workforce

    Remove barriers between different departments within an organisation that will lead to a more cohesive workforce.

  • Personal approach and management

    Predictive and personalised approach to tenancy and asset management.

  • Supported on all devices

    A more digitally responsive and mobile workforce.

Front-Office Solution

  • Customer Self-Service Portal
  • Community Portal
  • Knowledge Management and FAQs
  • Customer Management
  • Online Payments
  • Property Sales
  • Case Management
  • Workflow Management
  • Unified Contact Platform
  • Contractor Portal

Middle-Office Solution

  • Tenancy Management
  • Repairs and Maintenance
  • Workforce Scheduling
  • Social Care
  • Grants and Funding
  • Safety Checks and Compliance
  • Fleet Management
  • Stock Planning and Scheduling

Back-Office Solution

  • Housing Management
  • Service Charge
  • Management Rent Setting
  • Facility Management
  • Procurement
  • People Management
  • Payroll Compliance
  • Risk Project Management

Sovereign Housing Association's Digital Transformation Journey

With 56,000+ homes and 130,000+ customers and tenants, Sovereign is one of the largest housing associations in the U.K. Sovereign recently initiated a digital transformation strategy that included the implementation of modern, customer-focused and scalable technology.

At the heart of the project was partnering with PowerObjects to deploy Dynamics 365. Explore the interactive microsite to learn more about their digital transformation journey.

Resources:

Advanced Customer Service for Housing

See how PowerProperty empowers customer service teams to provide highly responsive, intelligent, and omni-channel service to tenants.

service optimisation

Housing Innovation and Service Optimisation

Learn about the cutting edge technology that Housing Associations can leverage today, powered all by the Microsoft Cloud and PowerProperty.

Digital Data in Social Housing

Digital Demands in Social Housing

Learn about the possibilities for Housing Associations to use technology and data to manage, maintain and promote social housing stock.

Implementing CRM in the Housing Sector

Implementing CRM in the Housing Sector

Explore the requirements for a successful, next-generation CRM or Dynamics 365 deployment in this eBook.

Request a Free Demo of PowerProperty Today!