Dynamics 365 for Customer Engagement

A Single Platform for your Customer Journey

Dynamics 365 for Customer Engagement is Microsoft’s range of business applications that help you collect, understand and proactively respond to your customers’ behaviours. Through these intelligent and unified products, you can effectively strengthen your promotional personalisation and effectiveness, increase conversions, empower your sales and service workforce as well as reduce churn.

Products to Power Your Customer Engagement Strategy

Why PowerObjects?

By combining our deep industry expertise with Dynamics 365 for Customer Engagement, PowerObjects helps its clients maximize the value of their technology investments through our offerings of technical and advisory services, support, education and add-ons. Microsoft has named PowerObjects as the Partner of the Year for Customer Engagement year over year because of the successes we’ve helped hundreds of customer achieve worldwide.

“Businesses are looking for solutions that enable them to more intelligently engage with their customers. Providing these businesses with the most personal, proactive and predictive solutions is the focus of our strategic alignment with PowerObjects. Together, we are committed to driving transformation in the Customer Engagement industry through the combination of Dynamics 365 and PowerObjects’ thought-leading innovation and product capabilities.”

– Matt Kresch, Microsoft
Director CRM Product Development

Why Focus on Customer Engagement?

Today’s consumers are more informed, connected and have a much wider range of options than any previous generations. The traditional, siloed approach to Customer Engagement no longer meets the growing demand for seamless service regardless of channel, time or location.

It is now a necessity to have a cohesive customer engagement strategy that breaks down barriers between teams, departments and technology platforms.  Through Microsoft Dynamics 365 for Customer Engagement, we ensure that you have access to a centralised database and that your teams are empowered to deliver proactive and personal experiences—all whilst creating upsell and cross-sell opportunities.

Who Benefits from Dynamics 365 for Customer Engagement?

Call Centers
Salespeople
Field Agents
Business Owners
Marketing Teams
Analysts
Event Planners
Customers

Customer Stories

See how we reduce customer service agent turnover, improve process optimization, and implement automation through our library of Customer Stories.

We're Here to Help

Interested in learning how PowerObjects can help elevate your Customer Engagement capabilities?