Services

CRM Solutions for Housing

Our customised housing solution harnesses the power of the Microsoft Cloud to drive digital transformation in the UK’s housing sector.

 

Driving Digital Transformation for the Housing Sector

PowerObjects’ integrated housing solution harnesses the power of the Microsoft Cloud to drive digital transformation in the sector. It reduces costs through automated business processes and more efficient operational developments. This enables a self-service channel-shift that improves the customer experience, and helps housing associations manage growth on a technology platform that can easily be adapted to on-going changes in the sector.

Built on Microsoft Dynamics 365 technology, our solution manages the challenges of customer services for housing associations. It covers things like scheduling repairs and maintenance, providing a Unified Service Desk for contact centres or having more integrated back-office processes, including asset and housing management with front-office functionality for property sales and tenancy management.

Solution Components


  • A single source of data across front, middle and back-office for more accurate reporting that can lead to better informed and quicker decisions.

  • Improved customer experience and satisfaction levels due to enriched data that’s supported across multiple channels.

  • Automated business processes that can improve staff productivity levels such as field service scheduling or case management.

  • An integrated platform that can be easily maintained and lower the cost of IT ownership via Microsoft Cloud services.

  • Flexibility to adapt to new processes and external changes in the sector.

  • A more digitally responsive and mobile workforce.

  • Remove barriers between different departments within an organisation that will lead to a more cohesive workforce.

  • Predictive and personalised approach to tenancy and asset management.

Housing Events

Webinars on Demand

Advanced Customer Service for Housing

Dynamics CRM Housing Demonstration: Property Sales, Marketing, and Communications
Dynamics 365 for Housing: Innovation and Service Optimisation

Learn More about our Housing Solution or Request a Free Demo: