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Creating Better Customer Experiences by Empowering Your Service Ambassadors  57 min

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Customer service and customer experience are becoming key differentiators for organizations across all industries. Great customer service starts with your front-line employees. They make the first impression, provide the first touch, and act as the face of your organization. Whether your agents are in the field or in the contact center, they have the opportunity to go beyond providing basic service and to act as the face of your brand.

During this webinar, we’ll discuss how you can ensure your agents have the right tools and information at the right time, to provide a superior level of service that will delight your customers.

Join our webinar to learn more about:

  • How empowering your service ambassadors can increase CSAT, customer retention, and revenue
  • How innovations in CRM technologies are empowering your service ambassadors
  • Best practices and benefits in empowering your service ambassadors


Kate Leggett 
VP, Principal Analyst
Forrester Research

Greg Moser 
Director Of Practices