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How to Empower Your Customer Service with Microsoft Dynamics CRM Global Case Management  64 min

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Webinar Details

Customer Service organizations are looking to transform their customer care centers by providing a superior engagement platform for customers, prospects, and partners. CRM is key to providing an excellent level of customer service across any channel, by providing the right information to the right agents at the right time.

Many leading analysts project that around 50% of Customer Service CRM deployments fail to meet an organization’s objectives and goals. To ensure the implementation of a successful CRM solution, it is critical to understand CRM best practices and how to mitigate deployment risks.

Join our webinar to learn more about:

  • What’s driving the customer preference center transformation
  • Best practices in deploying Microsoft Dynamics 365 Global Case Management
  • Microsoft Dynamics 365 innovation and roadmap


Adam Borst 
Customer Service Practice Director

Greg Moser 
Director of Practices