Webinars on Demand
Empower Your Customer Care Center with Microsoft Dynamics CRM  54 min

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Webinar Details

During this webinar, we discuss how Microsoft Dynamics 365 can help drive out OPEX in your customer care center, while providing key KPIs to help you make informed business decisions to delight and retain your customers.

Learn more about:

  • Current customer care industry trends
  • How consumer behavior is driving the omni-channel transformation
  • The Microsoft Dynamics 365 customer care road map and innovations
  • See a Microsoft Dynamics 365 high performance customer care overview in action


Matt Kresch 
Director of Product Marketing, MS Dynamics – Service

Greg Moser 
Customer Care Practice Director