Webinars on Demand

High Performance Customer Care and Global Case Management  35 min

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Webinar Details

Consumer behavior is driving the customer care industry transformation, in addition to forcing companies to develop an Omni-channel approach. During this webinar, learn how Microsoft Dynamics 365, Unified Service Desk, Knowledge, Skype, and the Microsoft stack can assist your organization in providing a higher standard of proactive, high quality service to your customers.

  • Why and how consumer behavior is forcing us to think differently in the way we manage, support, and approach our customers
  • How the Microsoft Dynamics CRM stack can help you deliver exceptional service
  • Best practices and tips in creating a high performance customer care and a proactive customer experience


Greg Moser 
‎Director of Practices, Customer Care, Field Services, Mobility & Portals

Adam Borst 
Solution Design Consultant