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What’s New for Customer Service?  29 min

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What's New for Customer Service?

The Spring 2018 release of Dynamics 365 for Customer Service delivers investments in user experience, performance, developer productivity, and compliance across the Customer Service Hub, Dynamics 365 Portal, Voice of the Customer (VoC), and Unified Service Desk. This session will focus specifically on the case and knowledge management capabilities, portal experience, and VoC survey enhancements.