The Spring 2018 release of Dynamics 365 for Customer Service delivers investments in user experience, performance, developer productivity, and compliance across the Customer Service Hub, Dynamics 365 Portal, Voice of the Customer (VoC), and Unified Service Desk. This session will focus specifically on the case and knowledge management capabilities, portal experience, and VoC survey enhancements.
Spring 2018 Updates: What’s New for Customer Service?
PowerObjects, an HCL Technologies Company is a leader in delivering Microsoft Business Applications solutions and the Dynamics 365 workloads through unparalleled offerings of service, support, education and add-ons. Multi-year winner of Microsoft’s Dynamics Partner of the Year Award, PowerObjects strives to be the number one Microsoft Business Applications Provider in the world by delivering solutions that help organisations increase productivity, streamline business processes and build better relationships.