Looking for PowerObjects? Don’t worry, you’re in the right place! We’ve been part of HCL for several years, and we’ve now taken the final step in our acquisition journey: moving our website to the HCL domain. Nothing else is changing – we are still fanatically focused on Microsoft Business Applications!
Dedicated Support Engineer (DSE) for Enterprise Organizations
Dedicated Support Engineer (DSE) for Enterprise Organizations
One unified team for your support needs
The Dedicated Support Engineer (DSE) program from HCLTech’s Microsoft Business Applications Practice (MBAP) gives Enterprise organizations a single point of contact for all Microsoft Business Application support inquires. The DSE option is a streamlined support engagement that is ideal for businesses with:
Support needs exceeding 100 hours a year
Internal compliance restrictions in place for offshore resources
Dedicated Support Engineer (DSE) for Enterprise Organizations
One Unified Team for Your Support Needs
PowerObjects’ Dedicated Support Engineer (DSE) offering gives Enterprise organizations a single point of contact for all Dynamics 365 support inquires. If your organization has support needs exceeding 100 hours a year, has internal compliance restrictions in place for offshore resources, or if you have a complex deployment and need to streamline your support engagement, the DSE option is probably right for you.
Key benefits of DSE support on your Power Platform and Dynamics 365 journey
Point of Contact
A single point of contact to better manage and facilitate support requests
Technical Advisor
A technical advisor to assist your organization in being both proactive and reactive
Microsoft Business Application Expert
An expert who knows the technology stack and your organization’s deployment inside and out
Rapid Resolution
Faster resolution times lead to additional efficiencies within your organization
Manageable Billing
Simplified billing to help with organizational planning
DSE Program vs. Pay-as-you-Go Support
DSE Program
Pay-as-you-Go Support
Time and Materials Engagement
Time and Materials Engagement
Authorized Users Create Cases with the DSE
Authorized Users Create Cases with the MBAP Support Team
Predefined SLA with DSE
Predefined Enterprise SLA
Your Dedicated Engineer Prioritizes Cases Based on Impact
Support Team Addresses Cases in Order Received
Prepaid Blocks of 100 Hours at Your Billable Rate
$0 Initial Cost and Pay-as-you-Go
It’s refreshing to see our DSE Engineer’s speed and the quality of questions he asks to understand our issues. Your infrastructure team provides valuable recommendations and feedback as well. Thank you for the support!
– MBAP Raving Fan
A dedicated expert for your support needs
In addition to serving as your organization’s dedicated resource for any Microsoft Business Application support needs, your DSE drives proactive and reactive engagements to help anticipate and address issues before they have an impact.
During monthly review meetings, your DSE and your organization’s Support Lead or IT Manager will discuss items such as open and closed support tickets, a ‘state of the business’ review, and any other open topics on either end of the partnership.