Dynamics 365 for Customer Service

A Customer Service Solution that Evolves with Consumer Behaviour

Customers today have incredibly high (and constantly increasing) expectations for flawless execution of service and delivery. This is challenging companies to shift the way they interact with consumers. As the definition of customer service continues to evolve, it is indeed consumer behaviour that is driving the transformation.

It’s now more important than ever to provide excellent service to increase customer loyalty and retention. With Dynamics 365 for Customer Service from PowerObjects, your organisation leverages built-in intelligence that consistently delivers faster, more personalised service to your customers.

Why Customers Use Dynamics 365 for Customer Service

To empower customer service agents to be more efficient and productive
To ensure customers experience high-quality and effective interactions
To automate and streamline predictable and repeatable inquiries
To enable organisations to engage customers across different channels

How PowerObjects Can Help

Customers want quick, relevant answers across multiple channels, even on the go.  If you’re having trouble with aging technology, inefficient systems or long on-boarding processes, it’s time to re-evaluate your solution. Get back on track with Dynamics 365 for Customer Service from PowerObjects. We help organisations deliver superior levels of service to their customers by leveraging the Customer Service platform within D365 to provide the right information to the right agent at the right time.

Product Value

  • Improve Customer Acquisition and Retention

    Achieve high-performance, omni-channel service by addressing all three key areas of success: people, process and automation. With D365, your team of service ambassadors will delight your customers and forge long-term relationships.

  • Improve User Adoption

    Microsoft’s stack of applications provides a unified and intuitive platform that empowers employees to adopt the technology, enabling them to easily engage with customers and improve service levels and responsiveness.

  • Integrate Seamlessly with Existing Technologies

    Beyond the obvious integration with tools like Outlook, D365 for Customer Service also connects seamlessly with our 30+ PowerPack tools designed to help enhance CRM capabilities and provide enhanced functionality and efficiency.

  • Innovate and Adapt

    D365 for Customer Service allows your organisation to build custom solutions – focused on Customer Service – that uniquely address your business needs while embracing the technologies of the future.

Hear from Our Customers

Read about how real organisations are transforming with Dynamics 365 for Customer Service from PowerObjects in these case studies:
Warehouse center


Monoprice uses Dynamics 365 as a centralized knowledgebase for customer service teams and for self-service, resulting in better real-time insight into their data and proactive and effective customer service interactions.

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Colchester Borough Council

The Colchester Borough Council transformed its resident engagement and enhanced internal visibility by implementing Microsoft Dynamics 365 and leveraging custom portals, workflows and the mobile app.

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Red Door Company

Red Door Company uses Microsoft Dynamics CRM and PowerObjects’ suite of PowerPack add-ons to centralize their customer data, manage leads, automate marketing, provide mobile access to data, streamline their customer feedback process, and ensure responsive customer service.

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We’re Here to Help

Interested in learning how Dynamics 365 for Customer Service can impact your organisation? PowerObjects can help.