Field service management is about more than just having the right tools for the job no matter where you are. It’s about being able to connect with your most important asset, your customers. With Dynamics 365 and field service management solutions from PowerObjects, you can create a customer service story that spans multiple channels, maximises your employees’ efficiency and exceeds customer expectations.
Our ServSmart framework is an end-to-end solution that helps organisations view, track and manage all aspects of their field service process from product to service to repair. ServSmart captures data from a machine; drives that data into Azure IoT; defines the parameters to create an alert within Dynamics 365; and provides the analysis to define and refine predictive maintenance.
Provides a 360-degree view of assets, optimises asset management, increases remote service efficiency and reduces operational expenses.
Predicts parts and asset failure and automates diagnostics based on fault codes and past service history.
Increases customer satisfaction by providing support before a customer knows there is even an issue.
Provides base visibility and monitoring, including average time to failure, parts performance and more.