Webinars on Demand
Advanced Customer Service for Housing  53 min

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Webinar Details

Housing Associations handle dozens of regular enquiries from their customers including requests for repairs and maintenance, reports on anti-social behavior, and other general tenancy enquiries.

Join us for a webinar and demonstration where we will be showcasing how our solution empowers customer service teams to provide highly responsive, intelligent, and omni-channel service to tenants. We will be touching on how elements of Dynamics 365 are helping to enable the digital transformation within housing, including:

  • Assisted Service via Unified Service Desk for Customer Service Agents
  • Case Management, Queues and Management Reporting
  • Field Service for the Scheduling and Dispatching of Work Orders for Field Agents
  • Self-service via CRM Portals


Greg Harradence 
Business Development Lead

Rahul Pawar 
Enterprise Architect