Housing Associations handle dozens of regular enquiries from their customers including requests for repairs and maintenance, reports on anti-social behavior, and other general tenancy enquiries.
Join us for a webinar and demonstration where we will be showcasing how our solution empowers customer service teams to provide highly responsive, intelligent, and omni-channel service to tenants. We will be touching on how elements of Dynamics 365 are helping to enable the digital transformation within housing, including:
- Assisted Service via Unified Service Desk for Customer Service Agents
- Case Management, Queues and Management Reporting
- Field Service for the Scheduling and Dispatching of Work Orders for Field Agents
- Self-service via CRM Portals